valentine's eve

dear diary,
what a day it has been. how do you say "roller coaster of emotions"? ohh wait i just said it. long story short the people who made and host our site are totall immoral unethical penny pinchers. we've known this for a while now but, not until today did it really hurt. we were fortunate enough to be on dailycandy deals today and when we started getting more orders than we have in awhile we were stoked. then a few minutes later our site wouldn't load. what? we called the company who built our site and hosts it as well. they basically told us that we hadn't signed a yearly maintenance contract (never heard of it until today) with them so their hands were tied. uh, what no they're not?! we asked what the maintenance contract was and apparently it's super reasonable at a minimum cost of $15,000. per year. what is wrong with these people. then the owner of the company preceeded to tell us he hadn't spoke to us in 4-5 years as if that has anything to do with anything. long story short after having a very stressed 5 hours they called us and decided they would this one time only charge us hourly to look at it. then we could decide what to do in the future. the problem was fixed within seconds, but not until we agreed to pay them a minimum of $555.00. we're thankful that the site is up and running but sad tht there are people like that out there in the world. even more sad that we are in business with them. you would think that the problem was so minimal they wouldn't charge us right? doesn't look to be the case. i guess this is to be continued,,,,